If for some reason you want to return what you purchased, you have the right to do so within a period of fourteen (14) calendar days from the date of purchase, at your own expense (Article 4, Paragraph 10 of Law 2251/94).
The packages must be unopened and in perfect condition, otherwise the return will not be accepted.
If a retail receipt has been issued you should have it with you.
In the event that an invoice has been issued, you will need to provide us with a shipping slip (stock handling document) for the item you want to return with the return reason.
As long as the products pass the quality control, you will receive an immediate refund.
In the event of a mistake on our part, and as long as the packages have not been opened and the products have not been used, we replace the products or refund your money on the spot.
Electrical and electronic items of all kinds (Batteries, Lamps, Parking Sensors, etc.) and industrial items are NOT returnable.
Especially for car batteries that are under warranty, the return of the battery is done exclusively at the customer's expense.
The customer bears the full costs of shipping the battery to our company headquarters only.
Our company undertakes to process technical control requests only if the product is located at our headquarters.
From the moment the battery arrives at our headquarters, the control process is immediately activated.
The technical control process takes at least 10 working days from the day of receipt of the battery from us,
and is done exclusively by the importing company of the respective battery.
Our company is not responsible and cannot take a position regarding the condition of the battery,
nor is it obliged / able to provide a replacement product
This is followed by a written report - assessment of the condition of the battery by the importing company of the product,
and then in the event of a defect the battery is replaced with a new one.
If there is no defect, the battery is returned to the customer charged.
Transport costs are / are the sole responsibility / burden of the customer.